![]() ![]() If you purchase a “Regular” version of EZkeys from a reseller after discontinuation or have a yet-to-be-registered license purchased online, you will still be able to register your product. You may still see retailers sell remaining stock beyond release in May, 2023, though. Q: What will happen to EZkeys (1) upon the release of EZkeys 2?Ī: On release day in May, 2023, all “Regular” EZkeys titles were permanently discontinued and removed from both our online store and from retail outlets currently carrying it. If you still have any issues or questions, feel free to contact support here. Please make sure you are logged in to the account to which the qualifying title is registered and the option to select the upgrade should be visible. Q: I don’t get the upgrade option/pricing when I place EZkeys 2 in the cart.Ī: You need a minimum one (1) previously released “Regular” title of EZkeys to qualify for the upgrade. Q: Is the upgrade the exact same as the “full” version in terms of content? Q: If I buy a second hand license of the legacy version of EZkeys, will I qualify for the EZkeys 2 upgrade?Ī: Yes, if you have a registered license of any regular EZkeys title, second hand or not, you qualify for the upgrade pricing. ![]() EZkeys MIDI packs are not included in this category. Q: Which version of EZkeys do I need to qualify for the EZkeys 2 upgrade pricing?Ī: If you own a “Regular” version of any previously released EZkeys title, you qualify. As an existing owner of any previously released “Regular” EZkeys title, you will however qualify for the generously priced upgrade. Will I automatically get a free upgrade?Ī: EZkeys 2 is not a free update, it’s a completely new program including a host of new features as well as a new core sound and MIDI library. When you submit your ticket, please provide us with as much information as possible by including screenshots of your patch and DAW, or a screen recording if you are able.Q: I own an earlier version of EZkeys. If you have any missing files, or are still not getting audio after a batch resave, please contact Spitfire Audio Support. You can fix this by Batch Resaving the library. ![]() If you are still not hearing audio files, you may have missing file paths to your samples. Check that you have an articulation set selected if using Keyswitching and UACC.Check that you have not deselected microphone signals, or lowed said signals to 0. ![]() You can reset the sound output in Kontakt Player by navigating to the Output option > clicking on the dropdown 'Preset's/ Batch Configuration > Batch Functions > Clear output section and create one individual channel for each loaded instrument. If you have multiple MIDI inputs, either via Software or Hardware, it's always good to change the MIDI channel to 'Omni', incase your keyboard is not attached to Port A - Channel 1 (the default channel selected). Additionally, check your hardware is on, and working, if you are using an audio interface and monitors. Prior to following the steps below, check your audio preferences are connected to the right output and make sure your MIDI track channel isn't muted. ![]()
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